DTC apparel · illustrative
Fewer returns, more reorders
Post-delivery check-ins caught fit issues in the thread — before they became returns.
+14%
repeat rate
−9%
returns
AI clienteling on WhatsApp, iMessage, Telegram & RCS
Remembers what makes each customer different.
One WhatsApp thread per customer — helping them choose before they buy, checking in after it arrives, and remembering every detail in between.
It answers most messages in seconds and brings your team into the same thread when it matters. Lives on your store — Shopify or custom. Live in about a day.
2Sent
online · replies in seconds
Wherever they message
Meet customers where they already are —WhatsApp
The channel is theirs to choose. The memory is yours to keep. 2Sent carries the same history, tone and context across every app your customers already open — so the conversation is continuous even when the app isn't.
Can I still swap the blazer for a 40?
2Sent
Of course — I see order #4821. I've started the exchange to a 40 and kept your address on file. Nothing to re-enter.
Amazing, thank you 🙌
One thread, across every channel — and it never forgets.
Connects to everything
It plugs into what you already run.
The channels your customers use, the platforms you sell on, and a one-line embed for anything custom.
WhatsApp
The thread your EU customers already live in.
For your engineers
Live in about a day, in a few lines.
Drop one script on a custom site, or push store context from your backend. Everything else — memory, routing, hand-off — is handled.
<!-- 2Sent — one line, any storefront -->
<script
src="https://cdn.twosent.com/embed.js"
data-store="acme-eu"
data-channel="whatsapp"
defer
></script>The problem
Every conversation starts from zero.
Growing usually means treating everyone the same. It shouldn't.
Someoneasksaboutsizingbeforetheybuy.Weekslatertheymessageaboutareturn—newticket,newagent,nomemoryofthefirstexchange.Yourstoreholdsallofit:theorder,thesize,thereasontheycameback.Theconversationneverseesanyofit.Soeverymessagestartsasifyouhadnevermet.
01The support widget forgets a customer between sessions.
02Loyal buyers get the same cold script as first-time visitors.
03Your catalog and their history are right there, unused.
How it works
One thread. It never resets.
Every message, before and after the sale, lands in the same WhatsApp conversation — with the full history in view.
BrowseDay 0
They tap Text us on a product page. A free 24-hour window opens, and 2Sent answers fit, sizing, availability, shipping and returns in your brand's voice.
BuyDay 0
Order, variants and tracking flow in from your store. The thread already knows what they bought, and why.
UnboxDay 4
After delivery, 2Sent checks in. Did it fit? It handles exchanges, care and setup before they become a return — same thread.
Re-orderMonth 3
When it's time to replenish, they reorder in the conversation they already trust. No new number, no new ticket, no starting over.
The feeling of being a regular.
Thereisashopwheretheyknowyourname,yoursize,thejacketyouboughtlastwinter.Yougobackbecausebeingrememberedfeelsgood.2Sentgiveseverycustomerthatfeeling—atthescaleofthousands.
What makes 2Sent different
Narrow on purpose.
Most tools help you send more messages. We help you remember more people.
One job, done completely: carry the whole customer relationship in a single thread. Not a marketing suite. Not another inbox to check.
Total recall
Every order, size, preference and conversation in one place. The thread picks up exactly where it left off, months later.
Warm, never a dumb bot
It writes like your best sales associate: on-brand, precise, and it knows your catalog cold.
Human when it matters
Your team steps into the same thread for the hard moments, briefed and in context. The customer never feels the handover.
Inbound only
Customers reach out first. No blasts, no spam, no interruptions.
Your data stays in the EU
Residency by design, not a checkbox. Built for GDPR from the first line of code, not retrofitted later.
Lives where you sell
Shopify, a custom storefront or another integration — it reads your catalog, orders and inventory in real time. Nothing to migrate. Live in about a day.
What the pilot proves
Stories, measured — not asserted.
Illustrative — your pilot fills these in with real, holdout-measured numbers.
Beauty · illustrative
Answered before checkout
Most pre-sale questions resolved in seconds, in the brand's own voice.
63%
AI-resolved
4 wks
to signal
Home goods · illustrative
One thread, whole lifecycle
A randomized holdout isolated the incremental revenue 2Sent actually caused.
1
store, live
+11%
incremental lift
Proof, not promises
Proven on your own numbers.
If it doesn't move the number, you don't pay.
We split your customers into a treated group and a holdout, run the pilot for four weeks, and measure the gap. What you see is the revenue 2Sent actually caused — repeat orders, rescued exchanges, questions answered before they became lost sales. No attribution guesswork. If the lift isn't there, the pilot is refundable.
—A randomized holdout isolates the real lift — measured, not asserted.
—Incremental only — we count revenue that wouldn't have happened otherwise.
—A refundable four-week pilot on one store.
—You keep the customers, the consent and the data.
Repeat-purchase rateTreatedHoldout
46%vs 33% · +13pt liftSample data
Week 1Week 4
Sample data — replaced by your pilot's live holdout numbers.
Pricing
Pay per real conversation.
Not per seat. Not per message blast. Per customer who actually engages.
One price per engaged conversation — a real back-and-forth with a real customer in a given month. AI resolutions, human hand-offs and post-delivery follow-ups all live inside that price. When a customer never replies, you never pay. Your cost tracks the value, and nothing else.
No per-seat fees
Add your whole team.
No per-message metering
Say what the moment needs.
No charge for silence
It counts only when a customer engages.
FAQ
Questions, answered.
No. It resolves most messages on its own, in your brand's voice, then hands the same thread to a real person the moment one is needed — with the full history in view. Customers can always reach a human.
Let every customer be known.
Start a risk-free four-week pilot on your Shopify or custom store — live in about a day, measured against a holdout, hosted in the EU.
Or tap Text us and talk to the same concierge your customers would.